This letter is unsolicited by Mr. Hemphill and solely written by me as a means to in some way thank Mr. Hemphill. Mr. Ron Hemphill facilitated the design and installation of my driveway, patio, walkways and the construction of a paver wall at my home located in La Costa Estates, Carlsbad, CA. The project was one that involved finding solutions to numerous problems that existed along the previously cemented areas. Ron evaluated the problems, suggested workable solutions as well as options regarding types and colors of pavers that he felt best complimented the overall home. The demolition crew as well as the paving crew were professional and completed the project in a very timely fashion. Mr. Hemphill designed and completed the project as he had originally proposed. I found North County Pavers to be a very honest and a trustworthy contractor; and I would not hesitate to vouch for his work ethics. I welcome any questions concerning my project that prospective clients might have.
Dear prospective customer:
We strongly recommend Ron Hemphill, with North County Pavers, for your upcoming paver project. We are very happy with the end result of our backyard project.
Quality: Ron was involved in the project every step of the way. The design he recommended was beautiful. He made sure that things progressed as promised. It is evident that he takes pride in his work and does not accept less than “high quality” work.
Customer Service: Ron is 100% customer service oriented. Meeting customer’s needs is not enough. Ron goes over and above to exceed the customer’s expectations! He encouraged us to check each process as it was completed to ensure customer satisfaction.
Communication: Ron communicated with us on a daily basis. He returned our calls on a timely basis. Although he had multiple projects going, he always returned our calls to answer questions, concerns, and/or clarify procedures. He communicated with his crew several times a day to make sure that instructions were understood and all processes were being followed.
We know that you will be very happy with your completed project. Ron has proven to be a man of his word!
Our drive way and patio were completed today, and my wife and I are very pleased with the design, colors, and workmanship. You began the job on the day indicated, finished before scheduled and worked every day until the job was completed. Upon completion, the work areas were cleaned up and all trash, tools, and other materials were promptly removed.
We were particularly impressed with the work ethic and attitude of your team. Please feel free to use us as a reference.
The need to upgrade and enhance our homes front landscape led to a decision to contract with North County Pavers to complete the project. This decision was influenced initially when my wife stopped at a home in our area which had recently completed an attractive front landscape renovation and asked who had completed the work and if the owner had been satisfied with the contractor. The homeowner expressed his complete satisfaction with the company, North County Pavers and owner Ronnie Hemphill.
Upon meeting Ronnie Hemphill and discussing our ideas about the front landscape, he submitted a written proposal with a color sketch of the proposed landscape, along with a list of references. Upon picking a reference at random, we called this homeowner, who spoke ver positively of his experience with North County Pavers and Ronnie Hemphill, as well as that of his neighbor, and recommend Ronnie Hemphill without qualification.
Within three days, North County Pavers began the project as promised and completed it as scheduled within 5 days, to our complete satisfaction. The end result is an enhanced water-conserving landscape with a lot of “curb appeal.” We too would recommend Ronnie Hemphill and North County Pavers to anyone who asks.
NCP submitted written proposal, Color’s Sketch, and list of referrals. The end result is an enhanced water-conserving landscape with a lot of curb appeal. We would recommend NCP to anyone who asks.
They came, they saw, and the conquered. We are very pleased with our yard. We highly recommend North County Pavers.
I am delighted with the outcome. Thank you for the outstanding service.
We are extremely happy with the end product. It is everything and more than anticipated.
The job was on schedule, no surprises and personal involvement and attention to details from start to finish. Superb job.
Job well done. Kept us informed, finished on time. We appreciate the quality of work and it was a pleasure doing business with you.